Refund Policy

Infisuite Customer Satisfaction Policy

This Customer Satisfaction Policy (“Policy”) outlines the terms under which Infisuite (“Company”, “we”, “us”, or “our”) provides remedies in the event that our Services do not meet the expectations of the subscriber (“Customer”, “you”, or “your”). By purchasing and using any Infisuite subscription plan, you agree to the terms set forth herein, in addition to those contained in our Terms of Service.

1. Monthly Subscription Refunds

If, at any time during the first thirty (30) calendar days from the commencement of your monthly subscription term (“Initial Monthly Term”), you reasonably determine that the Services do not meet your expectations, you may contact Infisuite Support at hello@infisuite.com to request a resolution. We shall make commercially reasonable efforts to resolve the issue, offer a workaround, or provide a resolution timeline. If such efforts do not result in a satisfactory outcome, you shall be entitled to a full refund of the amount paid for the Initial Monthly Term. Following the refund, your account shall be downgraded to any applicable free tier available for the Services.

2. Annual Subscription Refunds

If, within forty-five (45) calendar days from the effective date of your annual subscription (“Initial Annual Term”), you are not satisfied with the Services, you may notify Infisuite in writing. We shall use commercially reasonable efforts to address the concern, propose alternative solutions, or outline a resolution timeframe. If these efforts fail to meet your expectations, you shall be entitled to a full refund of the amount paid for the Initial Annual Term, and your account shall be downgraded to any applicable free plan. Approved refunds will be initiated and credited within three (3) weeks of the refund approval date.

3. Ongoing Satisfaction Guarantee

In the event that, during the term of your subscription, a core functionality of the Services that existed at the time of your original subscription is removed, materially impaired, or discontinued, and we are unable to restore such functionality or provide a reasonable alternative or workaround within a reasonable period after written notice, you shall be entitled to a pro-rated refund equal to the unused portion of your subscription term as of the date the impairment occurred.

4. Partial Downgrade of Annual Subscriptions

If, during an active annual subscription term, you elect to reduce your subscription scope (including, without limitation, reducing the number of user licenses, downgrading service tiers, removing support plans, or eliminating optional add-ons), the value of the unused portion of the subscription shall be calculated as:
Total amount paid – (Monthly list price × Number of months used).

You will receive the resulting value in the form of subscription credits applied as an extension of service for the remaining active components of your plan. For the purposes of this calculation, any promotional or volume-based discounts applied to the original subscription shall be excluded.

5. Auto-Renewal and Post-Renewal Refunds

All Infisuite subscriptions are subject to automatic renewal unless canceled by the Customer prior to the applicable renewal date. Notice of upcoming renewal, including the amount to be charged and the scheduled renewal date, will be provided via email in advance. A payment confirmation and renewal summary will be issued following each renewal.

Customers may cancel and receive a full refund within the following grace periods:
• Up to five (5) business days following a monthly renewal; or
• Up to fifteen (15) calendar days following an annual renewal.

Requests for refunds submitted after these timeframes will not be honored, and no full or partial refund shall be due.

6. Exceptions to Refund Eligibility

Notwithstanding any provision herein, no refunds, whether full or pro-rated, shall be issued in cases where the Customer’s account is terminated, suspended, or otherwise restricted due to violations of Infisuite’s Terms of Service. This includes, but is not limited to, conduct involving:
• Phishing or spoofing activities;
• Fraudulent behavior or misrepresentation;
• Unauthorized use of the Services;
• Violations of applicable local, state, national, or international laws or regulations.

7. Contact Information

All refund requests, downgrade notifications, or policy-related inquiries shall be directed to hello@infisuite.com. Infisuite reserves the right to update or modify this Policy at any time. Any such changes will be effective upon posting to our website or other official communication channels.